Knowledge Base Design and Setup
This service is where you would design and set up a knowledge base on your client’s website to help their customers help themselves. This saves their team time and lets them focus on more complex issues.
Create and Maintain Self-Service Content
This service is where you would create the self-service content that you would add to your knowledge base.
Setup Customer Feedback (NPS, CES, 3 Point Surveys)
This service is where you would set up customer feedback surveys that align around your client’s goals and the strategy you’ve outlined for them.
Analyze and Share Findings
This service is where you would analyze and report on customer survey findings with your client and decide on actionable next steps.
Develop Promoter Advocacy Programs
This service is where you would develop customer promoter advocacy programs that can support your marketing initiatives. Once you develop these programs, you’ll continue the flywheel motion into marketing where you’ll promote these programs to drive net new customers.